2. Using the RMA request interface in your "My Account" section. You can find "My Account" on the top right hand corner of the page that you're on if you're on desktop and under the top left hand corner drop-down menu if you're on mobile.
If you feel better about speaking to somebody, please feel free to contact our customer service team here instead.
Click the specific order number your "My Account" that contains the items you wish to return. Below your list of purchases, you will find a link titled "Start a return request?" Click the link and follow the instructions.
Please refer to the Terms and Conditions for further details.
All returns must be sent to us within 60 days of the RMA issue date. Kay3d.com reservers the rights to refuse returns that are not received within reasonable time frame.
Terms & Conditions
General for all products
Defective Item Exchange
Kay3d.com will be responsible for the return shipping costs if the defective claim is confirmed to be valid. The return label that's generated will take care of the return cost.
Unwanted or Unopened Item Return