In order to add items into your shopping basket on KAY3D, Just click "Add to Cart" / "Add to Basket" for the item that you wish to buy.
To remove an item, go to your cart page and you can reduce the quantity of the item. Alternatively, you can click the 'Remove'.
To change the quantity of items; you can increase or decrease it by clicking on the 'plus' or 'minus' sign of the item
If you are a returning customer and have a kay3d Insider account but is not signed in on the cart/ checkout page, please remember to sign in. Having an account with us ensures that our support team and better service your when you have an issue with your oder.
If you don't remember your password, you can click here to reset your password.
Please make sure to provide precise city, state and zip code information on the checkout page. Accurate shipping information is critical for us to ensure your order reaches you on time. Remember to spell out the city to which you are expecting to receive your order. Many times misspellings, abbreviations and other forms of typos can result in an order being delayed or delivered wrong.
KAY3D only delivers to the address stated on the checkout page and will not be responsible if the checkout address is indicated wrongly upon checkout.
If you realise a mistake on your shipping address, please contact us immediately here and the change of address will be on best effort basis if the courier has already shipped the item out.
After reaching the 'Ship' section of the checkout page, you can select a 'Shipping' method. Delivery charges will be applied accordingly to your selection.
You may choose to edit, add or delete shipping addresses in your customer accounts page or during the checkout process.
Gift Wrapping is an available option that may be selected at the point of checkout alongside with the shipping methods. Separate charges for gift wrapping would be applicable upon selection.
If your account has remaining credits on KAY3D, it will be automatically used towards your order as the first payment method. The remaining balance required to make the purchase can be paid by credit card, gift cards, or PayPal. If you have a valid discount code, please remember to apply it on the checkout page before completing the payment.
After you've successfully placed your order on kay3d.com, you will receive an email confirmation that contains information regarding the details of your order. The order confirmation email is your receipt that may be printed for your own records. Stated in the email subject and receipt, you can also find your order number that can also be seen on our website after the checkout page.
The receipt also contains the details of the products and it's corresponding prices, credits or promotional discounts applied, shipment method, shipping charges (if applicable), your ship-to and bill-to addresses. Duties and taxes are not included.
Please note that all end recipients are responsible for the duties & taxes that are incurred at respective countries. KAY3D will not be liable or responsible for packages that cannot be delivered due to custom taxes that are imposed on the order by your local customs.