Track Your Order

To track your order, you can insert the tracking number below and click 'Track'. Alternatively, you may visit the courier's website directly:

Courier	Tracking Number
Post NL	Starts with RC
SF Express	-
Singpost	Starts with RF
DHL Express	-
Fedex	-
UPS	-

In order to facilitate the entire shipping and to ensure that you receive your items on time, please ensure that you provide us with your full address including the city, state and region if applicable.

AFTER YOU'VE PURCHASED

When Will My Order Be Processed?
We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct model because we cannot modify your orders after they're sent for processing. Modifications or cancellations cannot be made once the order is in the system.

Orders will be processed within 3-4 weeks and once processed, your order will be shipped right away. 

The average delivery usually takes anywhere from 7-10 working days after we process your order. There are extremely rare conditions and circumstances that make take longer than that. Do note that delivery on all items are included in the checkout price unless otherwise stated on the product page. 

Shipping confirmation
A shipping confirmation is emailed to you as soon as your purchase has been processed and shipped. This will enable you to track the status of your shipment. 

Tracking
As the receiver, it will be your sole responsibility to track your order and submit necessary requirements to the customs or the courier company. Otherwise if the order has been tagged as a return shipment back to our warehouse because of an unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we will not be able to process any refunds or replacement for free. More details on delivery below.

Delivery
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. Please take note that customs clearance delays are out of KAY3D's control. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your submitted address, most orders will be delivered to you by your local post service, so the package will be received together with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.