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2. Using the RMA request interface in your "My Account" section. You can find "My Account" on the top right hand corner of the page that you're on if you're on desktop and under the top left hand corner drop-down menu if you're on mobile.
If you feel better about speaking to somebody, please feel free to contact our customer service team here instead.
Click the specific order number your "My Account" that contains the items you wish to return. Below your list of purchases, you will find a link titled "Start a return request?" Click the link and follow the instructions.
Return Types
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Please refer to the Terms and Conditions for further details.
All returns must be sent to us within 60 days of the RMA issue date. Kay3d.com reservers the rights to refuse returns that are not received within reasonable time frame.
Terms & Conditions
General for all products
Defective Item Exchange
Kay3d.com will be responsible for the return shipping costs if the defective claim is confirmed to be valid. The return label that's generated will take care of the return cost.
Unwanted or Unopened Item Return
(Manufacturing lead times remain at 7-8 weeks from order date until pandemic Covid-19 situation improves)
Have you ever wanted to do more with your Ender 5/ Ender 5 Pro? Or perhaps, your 2020 new year's resolution is to print faster and better like other high-end machines such as the ultimaker and railcore .. ?
After much research and development, we're happy to announce that we're releasing an equally powerful CoreXY kit to the market that fits the Ender 5/Pro series.
Now the kit is not just any kit. It's a kit only for Ender 5/ Ender 5-Pro users who want to do more with their machines. You want to 3D print faster and better.
It's a kit for the adventurous, but not the faint-hearted. Accompanied with the kit is also handy manual over 175 pages long that has logged down every single detail, picture and instruction to help you build possibly the best CoreXY 3D Printer you can while re-using your Ender 5 Parts
Comes with the kit are laser cut metal plates to ensure that you get the best 3D printing experience possible. No more breaking of acrylic parts or bending of thin aluminium sheets or even using printed parts! In fact, this conversion kit for the Ender 5 Series doesn't use printed parts at all.
The KAY3D CoreXY Conversion Kit comes with:
Non-Cantilevered Design
perfectly parallel 2-level design belt with a non-cantilevered setup
KAY3D's CoreXY conversion kit also comes with a non-cantilevered design as well. All core components that have idlers and bearings are all stacked with metal spacers, washers & shims. This prevents the bolts from bending when the belts are tensioned and bent bolts equal skewed prints!
Our Mk1 kits were designed with nylon spacers in mind but we faced inaccuracies in them. This is why the current Mk2 versions have metal spacers and washers of various dimensions and within specd' tolerances. This is how we ensure your bearings, 2GT idlers and belts will, and always be aligned.
Optimizing X Axis Stability
imagine the X axis motor removed. Equal weights on the new axis and now your motor is stationary; trueCoreXY setup. Less mass on X Axis, less ringing and more movement power
Since the X axis motor is now removed from the X-Axis, you get equal weights on the axis, left and right. With the motor shifted to the rear and working in conjunction with another motor in the CoreXY style, you also get more speed, power and accuracy in high speed movements and positioning.
Repurposing Your Existing Parts
Build your new machine with existing parts. We know you love your Enders. We do too, so we kept them and made this
The goal of the kit was simple, to design an optimized CoreXY machine re-using as many parts as possible from the Ender 5 so changing to linear rails was definitely out of the question.
Using V-wheels as the linear motion mechanism made absolute sense for us as they're reliable and quiet. Using good linear rails would also cause a severe price hike in the kit and we really want this kit to be as affordable as possible and in all our tests, V-wheels are very good when well tuned!
Future Proofing for the Hotend
We completely revamped the original Ender 5's hotend metal plate as we wanted something better. Something more future proof but we also wanted the original fan ducts to fit so we made this.
This is the KAY3D's hotend plate. Comes with carefully designed holes, the plate fits Creality's MK8 extruder, the hotend fan, it can also fit E3D's newest Hemera/ Hermes with some modification.
It also has additional M3 holes that are pre-tapped to allow for custom additions such as mounts for the BLtouch, KAVA lite, 18mm sensors etc.
Keeping it Flexible. Bowden or Direct Drive Extrusion
We understand that sometimes, bowden tubes are not everyone's cup of tea as they may lead to under extrusions so we designed an extruder that fits our hotend plate like a glove. To be printed with enough walls and infill, the KAY3D Direct Drive Extruder that utilises BMG's dual geared technology will push through filament like a complete machine.
Say no more to under extrusions and high retractions lengths with the KAY3D Direct Drive Extruder. Pinions, shafts and gears can be purchased separately.
Downloadable Firmware and Custom Support
We know that firmware modification is not everyone's cup of tea so we're also providing you with the firmware. Choose the right firmware, click & download, flash and done.
Should your choice of motherboard be not supported, our firmware support team will even edit the firmware for you. All these as part of the support you'll be getting when using our CoreXY Conversion Kit.
View Detailed Assembly Manual
What's worse than having a printer delivered but without proper instructions? We're big on instructions because we know you need them. So we're giving you a manual of more than 175 pages with actual pictures. Not just visual illustrations. Don't believe the details we provide? Go ahead, click on the image to view our Manual.