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2. Using the RMA request interface in your "My Account" section. You can find "My Account" on the top right hand corner of the page that you're on if you're on desktop and under the top left hand corner drop-down menu if you're on mobile.
If you feel better about speaking to somebody, please feel free to contact our customer service team here instead.
Click the specific order number your "My Account" that contains the items you wish to return. Below your list of purchases, you will find a link titled "Start a return request?" Click the link and follow the instructions.
Return Types
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Please refer to the Terms and Conditions for further details.
All returns must be sent to us within 60 days of the RMA issue date. Kay3d.com reservers the rights to refuse returns that are not received within reasonable time frame.
Terms & Conditions
General for all products
Defective Item Exchange
Kay3d.com will be responsible for the return shipping costs if the defective claim is confirmed to be valid. The return label that's generated will take care of the return cost.
Unwanted or Unopened Item Return
A lot like cars and high precision machinery at work, maintenance is an important thing that is more than often overlooked.
Similarly, a 3D printer with loose belts, worn off toothed idlers & bearings will result in less than ideal results. The tell-tale sign of worn-out mechanisms include ringing in 3D printed objects despite prints in low speeds.
Another sign is when your bearings start producing ratting noises. A rattling noise usually means one ore more of the ball bearings are busted within. While you can still print, you never know when the bearing will stop functioning.
These maintenance kits for your KAY3D CoreXY Kits will help you get your critical linear motion components replaced if you think they're worn out and require replacement.
These drop in replacement maintenance kits will fit the Ender 5 Plus, Ender 5 Pro/Non Pro, Ender 3 Pro/ Non pro fitted with our CoreXY Conversion Kits
It will come the following:
2 x 2.5m Genuine Unitta Gates Powergrip Belt (6mm Width)
24 x F695 Bearings
4 x 20T 2GT Pulleys